American Help Desk
Verified profile24/7 outsourced help desk services in Addison, Texas
Team size
20 - 50 employees
Founded
2002
Revenue
$5 mil. - $10 mil.
Support hours
24/7/365
About American Help Desk
American Help Desk operates from 4560 Beltline Road in Addison, Texas as a white label support partner for businesses nationwide. Services include help desk support, IT support, technical troubleshooting, warranty and RMA support, data recovery, website and login assistance, social customer service and medical help desk coverage that is HIPAA compliant. The 24/7/365 call center offers bilingual English and Spanish agents, dedicated or shared teams, SLA performance tracking and detailed case documentation. ITSM consultants help clients select, implement and audit service management platforms. Mid market and enterprise clients outsource overflow, after hours and holiday coverage to the firm. Organizations evaluating IT support outsourcing in Addison get a toll free operation with client success managers overseeing account performance. Pricing is quote based through the sales department, with dedicated and shared staffing models available. Companies comparing outsourcing partners can request a custom plan built around their support volume.
Services
- Help Desk Support
- IT Support
- IT Consulting
- Backup and Disaster Recovery
Who they work with
Client focus
Specialization
Service area
Industries served
Certifications and compliance
Technology and partners
Technologies
Frequently asked questions
Which IT services can American Help Desk provide for businesses in Addison, TX?
American Help Desk is an IT services provider in Addison, Texas. Its services include help desk support, IT support, IT consulting and backup and disaster recovery. Its focus is 24/7 outsourced help desk and call center services.
Who does American Help Desk serve in Addison, TX and the surrounding area?
American Help Desk works with mid-market companies and enterprises, including healthcare organizations. It serves United States, nationwide. The office is at 4560 Beltline Rd. Suite #204, Addison, TX 75001. The company was founded in 2002.
Does American Help Desk help with compliance and security standards?
Yes. American Help Desk lists HIPAA among the compliance frameworks it works with. The company is based in Addison, Texas. Call +1 800-997-0977 to talk it through.
