ETTE

About ETTE

ETTE is a minority-owned managed IT services provider in Washington, DC. It was founded in 2002 and serves nonprofits, membership and trade associations, and established small businesses. Engineers provide on-site support across DC and the DMV suburbs, and remote support to clients nationwide. ETTE usually works with organizations of about 10 to 75 staff that don't have a full internal IT department, or whose IT staff need more depth. ETTE's approach rests on documentation. Engineers keep detailed records of every environment ETTE manages, so clients don't have to re-explain their systems when someone new picks up a ticket. Senior engineers hold CISSP and CISA certifications, and support is offered in both English and Spanish. Several client relationships go back more than ten years. Primary services Managed IT and on-site support: a staffed help desk from 7:00 AM to 7:00 PM ET, Monday through Friday, plus on-site visits when an issue can't be fixed remotely. Published response targets are 20 minutes for urgent tickets, 60 minutes for high priority, 90 minutes for normal, and 8 hours for change requests. Every managed agreement sets out an after-hours emergency escalation path for critical outages and security incidents. Remote-only managed IT: for distributed teams. Covers secure access, managed devices, remote onboarding and documented support. Co-managed IT: extra capacity and specialist help working alongside an organization's own IT staff, including coverage for nights, weekends and staff absences. Cybersecurity and compliance: layered protection for people, devices, identities, email and data. Includes 24/7 managed threat detection and response, endpoint detection and response, patch management, and security awareness training. ETTE helps clients answer security questionnaires from funders, insurers and auditors, including ones based on NIST CSF, SOC 2 and CIS Controls. Email security: managed protection against phishing, impersonation and account takeover, including SPF, DKIM and DMARC setup for the client's domain. Cloud, productivity and backup: Microsoft 365 and Google Workspace management (licensing, configuration, security and daily support). Also covers identity and access management with Microsoft Entra ID, multi-factor authentication and conditional access, and device management with Intune. ETTE runs tested backup and disaster recovery and manages servers. Migrations to Microsoft 365 and SharePoint are fixed-price projects. One documented example moved 2.38 TB of data to SharePoint, and another took a client through a full managed IT transition in 17 days. Proactive monitoring: continuous monitoring that finds and fixes problems before staff notice them. Device and endpoint management: Windows PCs and Macs set up, secured and maintained to one standard, including encryption, patching and remote wipe. ETTE GuardRail security posture reporting: security scoring and plain-language quarterly reports for boards, insurers and funders. Virtual CIO: senior, vendor-neutral technology leadership. Covers roadmaps tied to the strategic plan, IT budgets, licensing reviews, CRM and AMS selection, and quarterly board briefings. Virtual CISO: part-time security leadership. Covers ownership of risk and policy, incident response planning, and evidence for auditors, funders and cyber insurers. AI strategy and enablement: vendor-neutral, security-aware adoption of AI with governance in place, starting from the organization's actual work. Static website migration: moves a small WordPress site to GitHub and Cloudflare in one week, for a flat $750. Afterward, the client's own staff edit the site. Microsoft Teams Phone and business VoIP: helps organizations choose and set up phone systems.

Services

• Managed IT Services
• IT Support
• Help Desk Support
• Cybersecurity
• Backup and Disaster Recovery
• Cloud Services
• Microsoft 365 Support
• Network Management
• Server and Virtualization

Who they work with

Technology and partners

Frequently asked questions

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