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SOGEDES

Verified profile

AI contact center software and managed services in Mannheim

Mannheim, Baden-Wuerttemberg, Germany information technology & services

Team size

20 - 50 employees

Founded

2002

Revenue

$5 mil. - $10 mil.

About SOGEDES

SOGEDES is an IT service and solution provider based in Mannheim, Baden-Wuerttemberg, founded in 2002. The company offers CX omnichannel contact center solutions with integrated AI and modular AI agents, including the Wave voicebot, Bridge live call translator, Star agent assist, Trail email intelligence and Echo speech analytics. Its ai.fctry is a modular platform for AI agents in customer service, described as AI model agnostic without lock in. SOGEDES also provides consulting and IT services, including managed services in fully certified data centers for private cloud environments, with AI made and hosted in Germany and ISO 27001 as a trust basis. Industries addressed include the public sector, banks, business process outsourcing, utilities, healthcare, retail, industry, debt collection and publishing. The company serves enterprise, midmarket and public clients. The company also operates a resources site with blog, newsletter, events, webinars, downloads and a glossary.

Services

  • Managed IT Services
  • IT Consulting
  • Cloud Services
  • VoIP and UCaaS

Who they work with

Client focus

Mid-market, Enterprise, Government

Specialization

AI contact center software and managed services

Service area

Germany and Switzerland

Industries served

GovernmentFinanceHealthcareEnergyRetailManufacturing

Certifications and compliance

ISO 27001

Technology and partners

Partners

MicrosoftZoom

Technologies

Cloud Platforms (AWSAzureGoogle Cloud)Virtualization TechnologiesNetworking SolutionsSecurity TechnologiesEnterprise SoftwareData AnalyticsDevOps Tools

Frequently asked questions

What managed IT services does SOGEDES offer in Mannheim, Germany?

SOGEDES is a managed IT services provider in Mannheim, Germany. Its services include IT consulting, cloud services and VoIP and UCaaS. It works with Microsoft and Zoom.

Who does SOGEDES serve in Mannheim, Germany and the surrounding area?

SOGEDES works with mid-market companies, enterprises and government agencies, including government, finance, healthcare, energy and retail organizations. It serves Germany and Switzerland. The company was founded in 2002. The team has 20 to 50 employees.

How do I get started with SOGEDES?

SOGEDES is based in Mannheim, Germany. You can call +49 621 92108300 or visit http://www.sogedes.com. The team can help with managed IT services, IT consulting and cloud services. It has been in business since 2002.

Topics

contact center software mannheimccaas mannheimki callcenter mannheimvoicebot mannheimspeech analytics mannheimmanaged services mannheimit consulting mannheimprivate cloud contact center germanyai agent plattform mannheimmicrosoft teams contact center

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