Ascend
Verified profileManaged IT and 24/7 security operations from Chicago
Team size
330 employees
Founded
2020
Support hours
24/7/365 Service Desk and SOC
About Ascend
Ascend Technologies, listed in this directory as Ascend, is headquartered in Chicago, Illinois, with offices and operations in Detroit, Dallas, Oklahoma City, Lincoln, and Arkansas. The company runs a continuous operating model across security, support, strategy, and AI governance, so clients deal with one team instead of hand offs between vendors. The Ascend Defend program for Microsoft environments combines 24/7 SOC coverage with managed and extended detection and response, vulnerability management, incident response, identity protection, and email security. Ascend holds a Microsoft Security Threat Protection Specialist credential earned in 2025 and supports compliance work across SOC 2, HIPAA, NIST, CMMC, and PCI DSS. The company manages hundreds of client environments, from growth stage firms to large enterprise operations, and has been named to the CRN MSP 500 Elite 150 list every year since 2016.
Services
- Managed IT Services
- Cybersecurity
- Cloud Services
- IT Consulting
- Backup & Disaster Recovery
- IT Support
- Microsoft 365
- Endpoint Security
- Penetration Testing
- Security Operations Center
Who they work with
Client focus
Specialization
Service area
Industries served
Certifications and compliance
Technology and partners
Partners
Technologies
Frequently asked questions
What managed security services does Ascend offer in Chicago?
Ascend runs a 24/7 security operations center in Chicago through its Ascend Defend program, covering managed detection and response, extended detection and response, identity protection, email security, and vulnerability management for Microsoft environments. Analysts respond in minutes when incidents appear.
Who does Ascend serve and where?
Ascend serves mid market and enterprise organizations across the central United States from its Chicago headquarters, with offices in Detroit, Dallas, Oklahoma City, Lincoln, and Arkansas. Healthcare, financial services, manufacturing, legal, and insurance clients make up much of its base.
Does Ascend provide support outside business hours in Chicago?
Yes, Ascend operates a 24/7/365 service desk and security operations center for clients in Chicago and beyond. Monitoring, endpoint management, threat detection, incident response, and help desk support continue through nights, weekends, and holidays for every managed client.
