8x8
information technology & services
8x8, Inc. is a cloud communications and customer experience software provider based in Campbell, California. Founded in 1987, the company has evolved from its origins in semiconductor technology to become a leader in…
About 8x8
8x8, Inc. is a cloud communications and customer experience software provider based in Campbell, California. Founded in 1987, the company has evolved from its origins in semiconductor technology to become a leader in unified communications, contact center solutions, and communications platform as a service (CPaaS). 8x8 is publicly traded on the Nasdaq under the ticker symbol EGHT and reported approximately $730 million in revenue for fiscal year 2024, serving over 3 million paid business users across 45,700 enterprises in 114 countries. The company offers an integrated platform that includes unified communications, virtual contact center services, and CPaaS APIs. Its solutions support various communication methods, including voice, video, and chat, and are designed to enhance customer experience and operational efficiency. 8x8's platform is particularly beneficial for small and medium businesses, mid-market companies, and distributed enterprises across multiple industries, including healthcare, education, and financial services. The company also incorporates AI capabilities to personalize customer interactions and facilitate team collaboration.
Key Features
- UCaaS + CCaaS single platform (XCaaS)
- global PSTN in 45+ countries
- video
- SMS
- analytics
Pros & Cons
Pros
- True UC+CC single vendor
- strong global calling plans
- solid reliability SLA
Cons
- Interface less polished than rivals
- pricing opaque without sales
Pricing
Per-user/month tiers (quote-driven; bundles UC + CC)
MSP Partner Program
8x8 Elevate/partner ecosystem for resellers & MSPs: margin-based resale, partner portal, enablement; popular with MSPs bundling voice into managed services.
Integrations
Technologies Used
Keywords
8x8 is Ranked In
Monitoring
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Backup & DR
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Communications
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Communications
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Cybersecurity
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Cybersecurity
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Cybersecurity
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Compliance
Top 10 HIPAA Compliance Software
MSP Software
Top 10 Help Desk Software
Cybersecurity
Top 10 IAM Solutions
MSP Software
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MSP Software
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MSP Software
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Cybersecurity
Top 10 MDR Providers
Cybersecurity
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MSP Software
Top 10 MSP Software Platforms
MSP Software
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Compliance
Top 10 PCI Compliance Software
MSP Software
Top 10 PSA Software
MSP Software
Top 10 RMM Software
Cybersecurity
Top 10 SIEM Tools
Cybersecurity
Top 10 Threat Intelligence Platforms
Infrastructure
Top 10 VMware Alternatives
Communications
Top 10 Video Conferencing Software
Company Details
- Location
- Campbell, California, United States
- Founded
- 1987
- Employees
- 2000
- Industry
- information technology & services
- Pricing
- Per-user/month tiers (quote-driven; bundles UC +…
- Best For
- Multinational SMB/mid-market needing phone + contact center together
- MSP Partner
- Yes Partner Program
- Phone
- +1 408-727-1885
- Website
- www.8x8.com
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Company Details
- Location
- Campbell, California, United States
- Founded
- 1987
- Employees
- 2000
- Industry
- information technology & services
- Pricing
- Per-user/month tiers (quote-driven; bundles UC +…
- Best For
- Multinational SMB/mid-market needing phone + contact center together
- MSP Partner
- Yes Partner Program
- Phone
- +1 408-727-1885
- Website
- www.8x8.com