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Communications MSP Partner

8x8

information technology & services

8x8, Inc. is a cloud communications and customer experience software provider based in Campbell, California. Founded in 1987, the company has evolved from its origins in semiconductor technology to become a leader in…

Campbell, California, United States 2000 employees Founded 1987Per-user/month tiers (quote-driven; bundles UC
Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs

About 8x8

8x8, Inc. is a cloud communications and customer experience software provider based in Campbell, California. Founded in 1987, the company has evolved from its origins in semiconductor technology to become a leader in unified communications, contact center solutions, and communications platform as a service (CPaaS). 8x8 is publicly traded on the Nasdaq under the ticker symbol EGHT and reported approximately $730 million in revenue for fiscal year 2024, serving over 3 million paid business users across 45,700 enterprises in 114 countries. The company offers an integrated platform that includes unified communications, virtual contact center services, and CPaaS APIs. Its solutions support various communication methods, including voice, video, and chat, and are designed to enhance customer experience and operational efficiency. 8x8's platform is particularly beneficial for small and medium businesses, mid-market companies, and distributed enterprises across multiple industries, including healthcare, education, and financial services. The company also incorporates AI capabilities to personalize customer interactions and facilitate team collaboration.

Best For: Multinational SMB/mid-market needing phone + contact center together

Key Features

  • UCaaS + CCaaS single platform (XCaaS)
  • global PSTN in 45+ countries
  • video
  • SMS
  • analytics

Pros & Cons

Pros

  • True UC+CC single vendor
  • strong global calling plans
  • solid reliability SLA

Cons

  • Interface less polished than rivals
  • pricing opaque without sales

Pricing

Per-user/month tiers (quote-driven; bundles UC + CC)

MSP Partner Program

Yes MSP Partner Program Available

8x8 Elevate/partner ecosystem for resellers & MSPs: margin-based resale, partner portal, enablement; popular with MSPs bundling voice into managed services.

Integrations

Microsoft Teams (native integration)SalesforceHubSpotZendeskServiceNow

Technologies Used

Google Search CentralGoogle Search ConsoleApple Business ManagerGoogle WorkspaceSalesforceApple School ManagerGmailGoogle Meet

Keywords

voip business phone servicehosted voipsmall business phone systemsweb conferencingvirtual contact centervirtual call centerenterprise global communicationsbusiness phone systems

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Company Details

Location
Campbell, California, United States
Founded
1987
Employees
2000
Industry
information technology & services
Pricing
Per-user/month tiers (quote-driven; bundles UC +…
Best For
Multinational SMB/mid-market needing phone + contact center together
MSP Partner
Yes Partner Program
Social

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