Communications MSP Partner
Amazon Connect
Internet & Cloud Computing
Amazon Connect is a cloud contact center service from Amazon Web Services (AWS), the cloud computing division of Amazon.com, Inc.
Seattle, Washington, United States 1576000 employees Founded 2006Pure usage-based (per-minute/message) no
Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs
About Amazon Connect
Amazon Connect is a cloud contact center service from Amazon Web Services (AWS), the cloud computing division of Amazon.com, Inc.
Best For: AWS-comfortable teams & spiky volume operations
Key Features
- AWS-native contact center: pay-per-use
- Lex bots
- Contact Lens analytics
- step-by-step guides
- omnichannel
Pros & Cons
Pros
- Radical pay-as-you-go economics
- infinite AWS extensibility
Cons
- Builder mentality required
- WFO via add-ons
Pricing
Pure usage-based (per-minute/message) no seat licenses
MSP Partner Program
Yes MSP Partner Program Available
Via AWS Partner Network (Service Delivery for Connect): MSPs/SIs build & manage customer instances; margins via AWS programs.
Integrations
AWS ecosystem (Lambda/Lex/QuickSight)SalesforceCRMs
Technologies Used
AWScloud computingcontact centerAI (Lex)
Keywords
contact centercloud call centerccaas
Company Details
- Location
- Seattle, Washington, United States
- Founded
- 2006
- Employees
- 1576000
- Industry
- Internet & Cloud Computing
- Best For
- AWS-comfortable teams & spiky volume operations
- MSP Partner
- Yes Partner Program
- Phone
- +1 206-266-1000
- Website
- aws.amazon.com/connect
Company Details
- Location
- Seattle, Washington, United States
- Founded
- 2006
- Employees
- 1576000
- Industry
- Internet & Cloud Computing
- Best For
- AWS-comfortable teams & spiky volume operations
- MSP Partner
- Yes Partner Program
- Phone
- +1 206-266-1000
- Website
- aws.amazon.com/connect