Amazon Connect
Internet & Cloud Computing
Amazon Connect is a cloud contact center service from Amazon Web Services (AWS), the cloud computing division of Amazon.com, Inc.
About Amazon Connect
Amazon Connect is a cloud contact center service from Amazon Web Services (AWS), the cloud computing division of Amazon.com, Inc.
Key Features
- AWS-native contact center: pay-per-use
- Lex bots
- Contact Lens analytics
- step-by-step guides
- omnichannel
Pros & Cons
Pros
- Radical pay-as-you-go economics
- infinite AWS extensibility
Cons
- Builder mentality required
- WFO via add-ons
Pricing
Pure usage-based (per-minute/message) no seat licenses
MSP Partner Program
Via AWS Partner Network (Service Delivery for Connect): MSPs/SIs build & manage customer instances; margins via AWS programs.
Integrations
Technologies Used
Keywords
Amazon Connect is Ranked In
Monitoring
Top 10 APM Tools
Backup & DR
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Communications
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Communications
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Cybersecurity
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Cybersecurity
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Cybersecurity
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Compliance
Top 10 HIPAA Compliance Software
MSP Software
Top 10 Help Desk Software
Cybersecurity
Top 10 IAM Solutions
MSP Software
Top 10 IT Documentation Software
MSP Software
Top 10 ITSM Tools
MSP Software
Top 10 MDM Software
Cybersecurity
Top 10 MDR Providers
Cybersecurity
Top 10 MFA Solutions
MSP Software
Top 10 MSP Software Platforms
MSP Software
Top 10 Network Monitoring Software
Compliance
Top 10 PCI Compliance Software
MSP Software
Top 10 PSA Software
MSP Software
Top 10 RMM Software
Cybersecurity
Top 10 SIEM Tools
Cybersecurity
Top 10 Threat Intelligence Platforms
Infrastructure
Top 10 VMware Alternatives
Communications
Top 10 Video Conferencing Software
Company Details
- Location
- Seattle, Washington, United States
- Founded
- 2006
- Employees
- 1576000
- Industry
- Internet & Cloud Computing
- Pricing
- Pure usage-based (per-minute/message) no seat…
- Best For
- AWS-comfortable teams & spiky volume operations
- MSP Partner
- Yes Partner Program
- Phone
- +1 206-266-1000
- Website
- aws.amazon.com/connect
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Company Details
- Location
- Seattle, Washington, United States
- Founded
- 2006
- Employees
- 1576000
- Industry
- Internet & Cloud Computing
- Pricing
- Pure usage-based (per-minute/message) no seat…
- Best For
- AWS-comfortable teams & spiky volume operations
- MSP Partner
- Yes Partner Program
- Phone
- +1 206-266-1000
- Website
- aws.amazon.com/connect