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Cisco Webex

telecommunications

Cisco Webex is a prominent provider of AI-powered collaboration and customer experience solutions. The platform integrates messaging, calling, meetings, and content sharing, all backed by strong security and analytics.…

San Jose, California, United States 980 employees Founded 1995Free tier; Meet/Suite ~$12–$25/user; Calling
Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs

About Cisco Webex

Cisco Webex is a prominent provider of AI-powered collaboration and customer experience solutions. The platform integrates messaging, calling, meetings, and content sharing, all backed by strong security and analytics. Founded 25 years ago, Webex began as a video conferencing solution and has since become a key player in supporting inclusive hybrid work. Webex offers a wide range of collaboration services, including video conferencing, mobile and desk phone solutions, real-time messaging, interactive polling, and scalable event hosting. Its key products include Webex Meetings for virtual collaboration, Webex Calling for mobile communication, and Webex Events Platform for managing large-scale events. The platform is designed to cater to various customers, from enterprise organizations and educational institutions to small businesses and global teams, ensuring flexible and secure communication across diverse work environments.

Best For: Enterprises & regulated orgs valuing Cisco-grade security

Key Features

  • Meetings
  • calling (Webex Calling)
  • messaging
  • devices/rooms
  • contact center
  • AI assistant

Pros & Cons

Pros

  • Strong security/compliance posture
  • excellent device ecosystem
  • carrier-grade calling

Cons

  • Consumer mindshare lost to Zoom
  • packaging complexity

Pricing

Free tier; Meet/Suite ~$12–$25/user; Calling quoted

MSP Partner Program

Yes MSP Partner Program Available

Cisco partner program (Provider role): Webex Wholesale/flex for MSPs with multi-tenant Control Hub genuine MSP calling motion.

Multi-Tenancy

Yes Multi-Tenant Architecture Supported

Integrations

Cisco devicesControl HubSalesforceTeams interop

Technologies Used

AkamaiMicrosoft 365DemandBaseBrightcoveBackbone.jsVueJSMicrosoft Azure MonitorWP Engine

Keywords

online meetingssecurityvideo meetingteam collaborationmobile communicationsvideo conferencingweb conferencingreal-time translation

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Company Details

Location
San Jose, California, United States
Founded
1995
Employees
980
Industry
telecommunications
Pricing
Free tier; Meet/Suite ~$12–$25/user; Calling quoted…
Best For
Enterprises & regulated orgs valuing Cisco-grade security
MSP Partner
Yes Partner Program
Multi-Tenancy
Supported
Social