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CloudRadial

information technology & services

CloudRadial is a software company based in Dallas, Texas, founded in 2018 by Jeff Farris. It specializes in providing a Unified Client Portalâ„¢ and Client Services Automation (CSA) platform tailored for Managed Service…

Dallas, Texas, United States 28 employees Founded 2018Per-client/month, MSP pricing
Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs

About CloudRadial

CloudRadial is a software company based in Dallas, Texas, founded in 2018 by Jeff Farris. It specializes in providing a Unified Client Portalâ„¢ and Client Services Automation (CSA) platform tailored for Managed Service Providers (MSPs) and corporate IT departments. The company focuses on transforming client engagement and collaboration through a digital-first approach, integrating various industry tools to enhance service delivery and client experience. The CloudRadial platform offers a range of features, including a unified client portal, automated ticketing, reporting capabilities, and tools for client growth and training. It aims to simplify communications and improve transparency between MSPs and their clients. With a subscription-based pricing model starting at approximately $95 per month, CloudRadial serves as a strategic solution for MSPs looking to optimize their operations and enhance client satisfaction. The company has raised $3 million in funding and is recognized as a leading account management automation platform in its sector.

Best For: MSPs productizing vCIO services alongside support

Key Features

  • MSP client portal + vCIO platform: branded portal
  • QBR/vCIO reporting
  • ticketing
  • training
  • security scorecards

Pros & Cons

Pros

  • Combines portal + vCIO reporting (rare combo)
  • strong QBR templates
  • broad RMM/PSA support

Cons

  • Feature breadth means setup investment
  • pricing scales with client count

Pricing

Per-client/month, MSP pricing

MSP Partner Program

Yes MSP Partner Program Available

MSP-exclusive platform: multi-tenant across clients, partner pricing, purpose-built for MSP client engagement + vCIO delivery.

Multi-Tenancy

Yes Multi-Tenant Architecture Supported

Integrations

ConnectWiseAutotaskHaloPSANinjaOneDatto RMM

Technologies Used

OutlookZendeskMicrosoft Exchange OnlineMicrosoft 365Microsoft 365 Apps & ServicesMicrosoft ExchangeMicrosoft 365Google Search Console

Keywords

office 365connectwisemicrosoft cspmanaged service providerpsamspit managercustomer portal

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Company Details

Location
Dallas, Texas, United States
Founded
2018
Employees
28
Industry
information technology & services
Pricing
Per-client/month, MSP pricing…
Best For
MSPs productizing vCIO services alongside support
MSP Partner
Yes Partner Program
Multi-Tenancy
Supported
Social

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