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Coveware

information technology & services

Coveware, now known as Coveware by Veeam, is a specialized cyber incident response firm focused on cyber extortion and ransomware recovery. Founded in January 2018, the company has quickly become a leader in negotiating…

Norwalk, Connecticut, United States 25 employees Founded 2018Per-incident engagement fee, quote
Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs

About Coveware

Coveware, now known as Coveware by Veeam, is a specialized cyber incident response firm focused on cyber extortion and ransomware recovery. Founded in January 2018, the company has quickly become a leader in negotiating with threat actors and facilitating data restoration for organizations affected by ransomware attacks. In April 2024, Coveware was acquired by Veeam Software, enhancing its capabilities within Veeam's data protection ecosystem. Coveware offers a range of services, including 24/7 incident response, cyber extortion negotiation, forensic analysis, decryption support, and post-incident recovery. The firm has managed over 2,000 cyber extortion incidents and maintains a comprehensive database of threat actor techniques and decryption tools. Coveware serves a diverse clientele, including small and medium-sized businesses, large enterprises, and managed service providers, with a focus on industries where data availability is critical, such as healthcare, finance, and retail.

Best For: Organizations actively experiencing a ransomware incident

Key Features

  • Ransomware negotiation & incident response services (Veeam-owned): extortion negotiation
  • threat-actor intelligence
  • recovery advisory

Pros & Cons

Pros

  • Deep threat-actor intelligence and negotiation expertise
  • now backed by Veeam's recovery capabilities post-acquisition

Cons

  • Reactive/incident-response service (not a preventive product)
  • engagement-based not subscription

Pricing

Per-incident engagement fee, quote

MSP Partner Program

Yes MSP Partner Program Available

Via Veeam's partner ecosystem post-acquisition: MSPs/MSSPs can refer or co-deliver ransomware incident response engagements.

Multi-Tenancy

No multi-tenancy confirmed

Integrations

Works alongside any backup/security stack during incident response

Technologies Used

Google Search ConsoleAmazon AWSSalesforceAmazon Route 53Amazon Route 53Amazon SESAmazon Simple Email Service (Amazon SES)Gmail

Keywords

negotiation techniquesdecryption servicesrecovery timelineransom negotiationlegal servicesother scientific and technical consulting servicespost-incident documentationdata aggregation

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Company Details

Location
Norwalk, Connecticut, United States
Founded
2018
Employees
25
Industry
information technology & services
Pricing
Per-incident engagement fee, quote…
Best For
Organizations actively experiencing a ransomware incident
MSP Partner
Yes Partner Program
Multi-Tenancy
Not confirmed
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