DeskDirector
information technology & services
DeskDirector is an all-in-one automation and client portal software company based in Auckland, New Zealand. Founded in 2012 by Warwick Eade, the company emerged from a need identified at LANcom Technology, where Eade…
About DeskDirector
DeskDirector is an all-in-one automation and client portal software company based in Auckland, New Zealand. Founded in 2012 by Warwick Eade, the company emerged from a need identified at LANcom Technology, where Eade sought to enhance client IT interactions. DeskDirector's platform is designed to streamline processes for managed service providers (MSPs), IT departments, customer service teams, operations management, field services, and HR departments. The DeskDirector platform features a customizable client portal that allows users to manage support tickets and approvals. It includes low-code automation tools, live chat functionality, service management capabilities, and detailed analytics for performance monitoring. The software integrates with Microsoft Flow and offers passwordless login options, making it a comprehensive solution for organizations looking to improve efficiency and client experiences. With a small team of around seven employees, DeskDirector generates annual revenue between $5-8 million.
Key Features
- Client-facing service portal for MSPs: branded ticket submission
- forms/workflows
- app marketplace
- ConnectWise-native
Pros & Cons
Pros
- Deep ConnectWise integration
- branded client experience
- form-builder flexibility
Cons
- Primarily ConnectWise-centric
- less useful off-stack
Pricing
Per-technician/month, MSP pricing
MSP Partner Program
MSP-exclusive portal vendor: multi-tenant client branding, partner pricing, built specifically for ConnectWise MSPs.
Multi-Tenancy
Integrations
Technologies Used
Keywords
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Company Details
- Location
- Auckland, Auckland, New Zealand
- Founded
- 2012
- Employees
- 5
- Industry
- information technology & services
- Pricing
- Per-technician/month, MSP pricing…
- Best For
- ConnectWise-stack MSPs wanting a polished client portal
- MSP Partner
- Yes Partner Program
- Multi-Tenancy
- Supported
- Phone
- +64 9-550 0072
- Website
- www.deskdirector.com
Free Consultation
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Company Details
- Location
- Auckland, Auckland, New Zealand
- Founded
- 2012
- Employees
- 5
- Industry
- information technology & services
- Pricing
- Per-technician/month, MSP pricing…
- Best For
- ConnectWise-stack MSPs wanting a polished client portal
- MSP Partner
- Yes Partner Program
- Multi-Tenancy
- Supported
- Phone
- +64 9-550 0072
- Website
- www.deskdirector.com