DeskDirector

DeskDirector is an all-in-one automation and client portal software company based in Auckland, New Zealand. Founded in 2012 by Warwick Eade, the company emerged from a need identified at LANcom Technology, where Eade sought to enhance client IT interactions. DeskDirector's platform is designed to streamline processes for managed service providers (MSPs), IT departments, customer service teams, operations management, field services, and HR departments. The DeskDirector platform features a customizable client portal that allows users to manage support tickets and approvals. It includes low-code automation tools, live chat functionality, service management capabilities, and detailed analytics for performance monitoring. The software integrates with Microsoft Flow and offers passwordless login options, making it a comprehensive solution for organizations looking to improve efficiency and client experiences. With a small team of around seven employees, DeskDirector generates annual revenue between $5-8 million.

• Client-facing service portal for MSPs: branded ticket submission
• forms/workflows
• app marketplace
• ConnectWise-native

Per-technician/month, MSP pricing