Dialpad

Dialpad, Inc. is an American technology company based in San Ramon, California, specializing in AI-powered unified communications and customer intelligence solutions. Founded in 2011 by Craig Walker and Brian Peterson, Dialpad has developed a cloud-based platform that integrates business phone systems, contact center solutions, sales tools, and video meetings. The company operates on a dual-cloud architecture, ensuring reliability and high-definition call quality for businesses of all sizes. Dialpad offers a suite of services under its TrueCaaS (True Cloud Communications as a Service) brand, which includes business phone systems, video conferencing, messaging, and contact center solutions. Its AI-driven features provide real-time insights, sentiment analysis, and automated transcription, enhancing customer and employee communications. Dialpad serves nearly 50,000 businesses globally, including major clients like Nasdaq, T-Mobile, and Netflix, and operates offices in various locations worldwide.

• AI-powered cloud phone
• meetings
• SMS
• AI contact center
• real-time transcription & coaching

Per-user/month (~$15–$27 core; AI CC quoted)