Dialpad
information technology & services
Dialpad, Inc. is an American technology company based in San Ramon, California, specializing in AI-powered unified communications and customer intelligence solutions. Founded in 2011 by Craig Walker and Brian Peterson,…
About Dialpad
Dialpad, Inc. is an American technology company based in San Ramon, California, specializing in AI-powered unified communications and customer intelligence solutions. Founded in 2011 by Craig Walker and Brian Peterson, Dialpad has developed a cloud-based platform that integrates business phone systems, contact center solutions, sales tools, and video meetings. The company operates on a dual-cloud architecture, ensuring reliability and high-definition call quality for businesses of all sizes. Dialpad offers a suite of services under its TrueCaaS (True Cloud Communications as a Service) brand, which includes business phone systems, video conferencing, messaging, and contact center solutions. Its AI-driven features provide real-time insights, sentiment analysis, and automated transcription, enhancing customer and employee communications. Dialpad serves nearly 50,000 businesses globally, including major clients like Nasdaq, T-Mobile, and Netflix, and operates offices in various locations worldwide.
Key Features
- AI-powered cloud phone
- meetings
- SMS
- AI contact center
- real-time transcription & coaching
Pros & Cons
Pros
- Native AI transcription/insights
- clean modern UX
- fast rollout
Cons
- Smaller integration catalog than RingCentral
- advanced features on higher tiers
Pricing
Per-user/month (~$15–$27 core; AI CC quoted)
MSP Partner Program
Dialpad Partner Program (agents, resellers, MSPs): partner portal, commissions/margin, demo environments, and co-marketing; straightforward SMB-focused channel motion.
Integrations
Technologies Used
Keywords
Dialpad is Ranked In
Monitoring
Top 10 APM Tools
Backup & DR
Top 10 Backup Software
Communications
Top 10 Business Phone Systems
Communications
Top 10 Business VoIP Providers
Cybersecurity
Top 10 Cloud Security Tools
Cybersecurity
Top 10 DLP Solutions
Cybersecurity
Top 10 EDR Solutions
Compliance
Top 10 HIPAA Compliance Software
MSP Software
Top 10 Help Desk Software
Cybersecurity
Top 10 IAM Solutions
MSP Software
Top 10 IT Documentation Software
MSP Software
Top 10 ITSM Tools
MSP Software
Top 10 MDM Software
Cybersecurity
Top 10 MDR Providers
Cybersecurity
Top 10 MFA Solutions
MSP Software
Top 10 MSP Software Platforms
MSP Software
Top 10 Network Monitoring Software
Compliance
Top 10 PCI Compliance Software
MSP Software
Top 10 PSA Software
MSP Software
Top 10 RMM Software
Cybersecurity
Top 10 SIEM Tools
Cybersecurity
Top 10 Threat Intelligence Platforms
Infrastructure
Top 10 VMware Alternatives
Communications
Top 10 Video Conferencing Software
Company Details
- Location
- San Ramon, California, United States
- Founded
- 2011
- Employees
- 1200
- Industry
- information technology & services
- Pricing
- Per-user/month (~$15–$27 core; AI CC quoted)…
- Best For
- Teams wanting AI-first calling & analytics at SMB-friendly prices
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-469-1690
- Website
- www.dialpad.com
Free Consultation
Get Dialpad Pricing
Talk to our team we'll help you evaluate Dialpad for your MSP.
Book a Free CallNo spam. Response within 12 hours.
Company Details
- Location
- San Ramon, California, United States
- Founded
- 2011
- Employees
- 1200
- Industry
- information technology & services
- Pricing
- Per-user/month (~$15–$27 core; AI CC quoted)…
- Best For
- Teams wanting AI-first calling & analytics at SMB-friendly prices
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-469-1690
- Website
- www.dialpad.com