Five9
information technology & services
Five9 is a cloud-native provider of Contact Center as a Service (CCaaS) software, delivering AI-enhanced customer experience solutions to organizations globally. Founded in 2001 and publicly traded on NASDAQ since 2014,…
About Five9
Five9 is a cloud-native provider of Contact Center as a Service (CCaaS) software, delivering AI-enhanced customer experience solutions to organizations globally. Founded in 2001 and publicly traded on NASDAQ since 2014, Five9 has built its technology stack specifically for cloud deployment. The company is headquartered in San Ramon, California, and serves over 3,000 customers and 1,400 partners worldwide. The Five9 Intelligent CX Platform manages inbound and outbound interactions across various channels, including voice, chat, email, and social media. Key features include intelligent interaction routing, digital engagement tools, analytics and reporting, workforce optimization, and outbound dialing solutions. The platform is designed to be reliable, secure, and scalable, helping contact centers improve productivity and foster customer trust across multiple industries, such as financial services, healthcare, retail, and technology.
Key Features
- Enterprise CCaaS: intelligent routing
- IVA/agent assist AI
- WFO/WEM
- outbound dialers
Pros & Cons
Pros
- CCaaS leader
- deep AI/WEM suite
- reliable scale
Cons
- Enterprise pricing
- implementation effort
Pricing
Per-agent/month (~$175–$325 quoted tiers)
MSP Partner Program
Five9 partner ecosystem: resellers/SIs/MSP referral; multi-tenant provider hosting limited per-customer instances.
Multi-Tenancy
Integrations
Technologies Used
Keywords
Five9 is Ranked In
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Cybersecurity
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Cybersecurity
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Infrastructure
Top 10 VMware Alternatives
Communications
Top 10 Video Conferencing Software
Company Details
- Location
- San Ramon, California, United States
- Founded
- 2001
- Employees
- 3100
- Industry
- information technology & services
- Pricing
- Per-agent/month (~$175–$325 quoted tiers)…
- Best For
- Contact centers 50+ agents modernizing to cloud
- MSP Partner
- Yes Partner Program
- Multi-Tenancy
- Not confirmed
- Phone
- +1 800-553-8159
- Website
- www.five9.com
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Company Details
- Location
- San Ramon, California, United States
- Founded
- 2001
- Employees
- 3100
- Industry
- information technology & services
- Pricing
- Per-agent/month (~$175–$325 quoted tiers)…
- Best For
- Contact centers 50+ agents modernizing to cloud
- MSP Partner
- Yes Partner Program
- Multi-Tenancy
- Not confirmed
- Phone
- +1 800-553-8159
- Website
- www.five9.com