Five9

Five9 is a cloud-native provider of Contact Center as a Service (CCaaS) software, delivering AI-enhanced customer experience solutions to organizations globally. Founded in 2001 and publicly traded on NASDAQ since 2014, Five9 has built its technology stack specifically for cloud deployment. The company is headquartered in San Ramon, California, and serves over 3,000 customers and 1,400 partners worldwide. The Five9 Intelligent CX Platform manages inbound and outbound interactions across various channels, including voice, chat, email, and social media. Key features include intelligent interaction routing, digital engagement tools, analytics and reporting, workforce optimization, and outbound dialing solutions. The platform is designed to be reliable, secure, and scalable, helping contact centers improve productivity and foster customer trust across multiple industries, such as financial services, healthcare, retail, and technology.

• Enterprise CCaaS: intelligent routing
• IVA/agent assist AI
• WFO/WEM
• outbound dialers

Per-agent/month (~$175–$325 quoted tiers)