Forethought

Forethought is an AI-native customer support automation platform designed for enterprise use. Founded in 2017 and based in San Francisco, California, the company launched its platform in 2018. It utilizes a multi-agent system powered by Large Language Models to autonomously resolve and assist with customer issues across various channels, including chat, email, voice, and SMS. The platform features several key products, including Solve for direct customer interaction, Triage for ticket management, and Assist for supporting human agents. Forethought also offers insights and analytics through Discover, as well as quality assurance with Agent QA. The company has raised over $117 million in funding and was acquired by Zendesk in March 2026, enhancing its ability to deliver advanced AI technology to businesses. Forethought serves notable clients such as Marriott, Instacart, and Grammarly, and integrates seamlessly with major enterprise platforms like Salesforce and ServiceNow.