Freshdesk
information technology & services
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver…
About Freshdesk
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
Key Features
- Customer support helpdesk: omnichannel ticketing
- knowledge base
- Freddy AI
- SLA automation
Pros & Cons
Pros
- Generous free tier
- quick setup
- good automation for price
Cons
- Advanced reporting tiered high
- enterprise depth limited
Pricing
Free tier; ~$15–$79/agent/month
MSP Partner Program
Freshworks partner network for resellers/MSPs; multi-client via separate accounts; margin resale via distribution.
Integrations
Technologies Used
Keywords
Freshdesk is Ranked In
Listed in 1 category on MSP Companies
Company Details
- Location
- San Mateo, California, United States
- Founded
- 2010
- Employees
- 4400
- Industry
- information technology & services
- Best For
- SMB customer-support teams (external-facing)
- MSP Partner
- Yes Partner Program
- Phone
- +1 855-747-6767
- Website
- www.freshworks.com
Company Details
- Location
- San Mateo, California, United States
- Founded
- 2010
- Employees
- 4400
- Industry
- information technology & services
- Best For
- SMB customer-support teams (external-facing)
- MSP Partner
- Yes Partner Program
- Phone
- +1 855-747-6767
- Website
- www.freshworks.com