MSP Software MSP Partner
Freshservice
Computer Software
Freshservice is an ITSM product from Freshworks Inc.
San Mateo, California, United States 4400 employees Founded 2010Per-agent/month tiers (~$19–$99)
Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs
About Freshservice
Freshservice is an ITSM product from Freshworks Inc.
Best For: Mid-market IT teams wanting modern ITSM fast
Key Features
- Cloud ITSM: incident/problem/change
- asset mgmt
- orchestration
- Freddy AI copilot
- workflow automator
Pros & Cons
Pros
- Fast to deploy
- clean UX
- strong value vs ServiceNow
Cons
- Deep customization limits
- CMDB lighter
Pricing
Per-agent/month tiers (~$19–$99)
MSP Partner Program
Yes MSP Partner Program Available
Freshworks partner program: reseller/MSP tracks, multi-account management for providers, margin-based resale.
Integrations
Entra/ADSlack/TeamsJiraIntuneprobe-based discovery
Technologies Used
SaaSITSMcloud helpdesk
Keywords
itsm softwarehelp desk softwarefreshservice
Freshservice is Ranked In
Listed in 3 categories on MSP Companies
Company Details
- Location
- San Mateo, California, United States
- Founded
- 2010
- Employees
- 4400
- Industry
- Computer Software
- Best For
- Mid-market IT teams wanting modern ITSM fast
- MSP Partner
- Yes Partner Program
- Phone
- +1 855-747-6767
Company Details
- Location
- San Mateo, California, United States
- Founded
- 2010
- Employees
- 4400
- Industry
- Computer Software
- Best For
- Mid-market IT teams wanting modern ITSM fast
- MSP Partner
- Yes Partner Program
- Phone
- +1 855-747-6767