Front

Front is a San Francisco-based company that offers an AI-powered customer operations platform tailored for B2B teams managing complex customer relationships. Founded in 2013 by Mathilde Collin and Laurent Perret, Front centralizes communications from various channels—email, SMS, live chat, social media, and WhatsApp—into a single shared inbox. This enables support, sales, and account management teams to deliver exceptional service at scale. The platform features a multi-channel inbox, AI-powered automation for message triage and summarization, collaboration tools for internal discussions, and CRM integration to enhance customer journey tracking. Front serves over 9,000 businesses across industries such as professional services, logistics, financial services, and technology. With a mission to keep teams and customer conversations in sync, Front is committed to helping companies scale while maintaining strong, personalized relationships.

• Shared inbox + omnichannel customer ops
• workflows
• AI summaries
• SLAs
• analytics

~$19–$79/seat/month tiers