Front
information technology & services
Front is a San Francisco-based company that offers an AI-powered customer operations platform tailored for B2B teams managing complex customer relationships. Founded in 2013 by Mathilde Collin and Laurent Perret, Front…
About Front
Front is a San Francisco-based company that offers an AI-powered customer operations platform tailored for B2B teams managing complex customer relationships. Founded in 2013 by Mathilde Collin and Laurent Perret, Front centralizes communications from various channels—email, SMS, live chat, social media, and WhatsApp—into a single shared inbox. This enables support, sales, and account management teams to deliver exceptional service at scale. The platform features a multi-channel inbox, AI-powered automation for message triage and summarization, collaboration tools for internal discussions, and CRM integration to enhance customer journey tracking. Front serves over 9,000 businesses across industries such as professional services, logistics, financial services, and technology. With a mission to keep teams and customer conversations in sync, Front is committed to helping companies scale while maintaining strong, personalized relationships.
Key Features
- Shared inbox + omnichannel customer ops
- workflows
- AI summaries
- SLAs
- analytics
Pros & Cons
Pros
- Best-in-class shared inbox UX
- strong automations
Cons
- Not ITSM
- pricing rises with tiers
Pricing
~$19–$79/seat/month tiers
MSP Partner Program
Partner/agency program exists; per-client workspaces, no MSP console.
Multi-Tenancy
Integrations
Technologies Used
Keywords
Front is Ranked In
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Communications
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Company Details
- Location
- San Francisco, California, United States
- Founded
- 2014
- Employees
- 560
- Industry
- information technology & services
- Pricing
- ~$19–$79/seat/month tiers…
- Best For
- Teams blending email collaboration with support
- MSP Partner
- Partial Program
- Multi-Tenancy
- Not confirmed
- Phone
- +1 415-799-6253
- Website
- www.front.com
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Company Details
- Location
- San Francisco, California, United States
- Founded
- 2014
- Employees
- 560
- Industry
- information technology & services
- Pricing
- ~$19–$79/seat/month tiers…
- Best For
- Teams blending email collaboration with support
- MSP Partner
- Partial Program
- Multi-Tenancy
- Not confirmed
- Phone
- +1 415-799-6253
- Website
- www.front.com