Genesys Cloud

Genesys, officially known as Genesys Cloud Services, Inc., is a prominent American software company that specializes in customer experience (CX) and contact center solutions. Founded in 1990, the company is headquartered in Menlo Park, California, and operates in over 50 countries. With a workforce of more than 6,000 employees, Genesys serves over 8,000 organizations globally, including Fortune 500 companies and government agencies across various sectors such as banking, healthcare, and retail. The company offers a range of omnichannel customer experience solutions through its cloud-native and hybrid platforms. These services enable businesses to engage customers via voice, chat, email, and social media while providing tools for workforce optimization, analytics, and automation. Key products include Genesys Cloud CX, a comprehensive cloud-native platform, and Genesys Multicloud CX, which supports both cloud and on-premises capabilities. Genesys is committed to integrating AI and machine learning into its offerings, enhancing customer interactions and operational efficiency.

• CCaaS + WEM + journey management
• predictive routing
• agent copilots
• open CX platform

Per-user/month tiers (~$75–$155) + usage