Help Scout

Help Scout is a customer service software company that provides intuitive help desk and knowledge base solutions for growing businesses. Founded in 2011 and headquartered in Boston, Massachusetts, Help Scout focuses on creating human-centric support tools that simplify customer service for small to midsize businesses and high-growth startups. The company serves over 12,000 customers across 140 countries, including well-known clients like Buffer, Basecamp, and Trello. Help Scout offers a suite of subscription-based products designed to enhance support operations. Key offerings include shared inbox management, knowledge base tools, live chat software, and AI-driven automation features. The platform integrates various support channels into a single workflow, promoting team collaboration and providing valuable performance insights. With a commitment to accessibility and empathy, Help Scout aims to empower businesses to deliver exceptional customer experiences.

• Shared inbox helpdesk
• Docs knowledge base
• Beacon widget
• light AI assists

~$22–$65/user/month