HubSpot Service Hub

HubSpot is a US-based company founded in 2006 by Brian Halligan and Dharmesh Shah. It offers an AI-powered customer platform that provides integrated cloud-based software for marketing, sales, customer service, operations, content management, and commerce. Headquartered in Cambridge, Massachusetts, HubSpot operates internationally with offices in various cities across Europe, Asia Pacific, and the Americas. The platform features interconnected Hubs built on a unified Smart CRM, including Marketing Hub, Sales Hub, Service Hub, Operations Hub, Content Hub, and Commerce Hub. Each Hub is designed to address specific business needs, such as driving inbound traffic, accelerating deal closing, and delivering customer support. HubSpot also provides professional services, training through HubSpot Academy, and AI capabilities for enhanced engagement and automation. With over 268,000 customers in 135+ countries, HubSpot supports a diverse range of organizations, from small businesses to large enterprises.

• Service module on HubSpot CRM: ticketing
• help center
• AI chat
• CSAT
• customer portal

Free tools; ~$20–$150/seat/month tiers