Communications MSP Partner

Intermedia Cloud Communications

information technology & services

Sunnyvale, California, United States 1400 employees Founded 1993~$27–$32/user/month (partner-set pricing common)

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Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs

About Intermedia Cloud Communications

Intermedia Intelligent Communications, also known as Intermedia Cloud Communications, is a global provider of cloud communications, collaboration, and customer engagement solutions. Founded in 1995 and based in Sunnyvale, California, the company serves over 150,000 businesses worldwide, including small and medium-sized enterprises and large organizations. Intermedia operates with a partner-first approach, supporting more than 7,500 service providers and resellers. The company offers a comprehensive suite of services, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Its flagship product, Intermedia UniteÂ®, integrates voice, video, chat, email, file sharing, and security into a single platform. Intermedia is recognized for its high reliability, achieving 99.999% uptime and compliance with SOC 2 and NIS 2 standards. With a workforce of approximately 1,500 employees and additional offices in the U.S. and Europe, Intermedia continues to innovate in the cloud communications space.

Best For: MSPs white-labeling voice under their own brand

Key Features

Unite UCaaS + Contact Center
Exchange email hosting
SecuriSync backup
built for channel

Pros & Cons

Pros

CORE partner model lets MSPs own billing/brand
strong support
J.D. Power service accolades

Cons

Direct brand recognition lower
feature velocity moderate

Pricing

~$27–$32/user/month (partner-set pricing common)

MSP Partner Program

Yes MSP Partner Program Available

Intermedia CORE: flagship MSP program white-label/own-the-customer or agent models, partner sets pricing & margin, multi-tenant partner portal. One of the most MSP-aligned UCaaS vendors.

Multi-Tenancy

Yes Multi-Tenant Architecture Supported

Integrations

Teams integrationOutlookCRMsSecuriSync

Technologies Used

Google Search CentralGoogle Search ConsoleApple Business ManagerSalesforceSalesforce Sales CloudCloudflare DNSApple School ManagerServiceNow

Keywords

hosted microsoft exchangehosted pbxfile sharingonboardingmigrationsupportcloud servicessecurity services