Jira Service Management
information technology & services
Atlassian Corporation Plc is a leading multinational software company based in Sydney, Australia, specializing in enterprise collaboration, project management, and productivity tools. Founded in 2002, Atlassian has…
About Jira Service Management
Atlassian Corporation Plc is a leading multinational software company based in Sydney, Australia, specializing in enterprise collaboration, project management, and productivity tools. Founded in 2002, Atlassian has grown to serve over 300,000 organizations across more than 200 countries. The company is publicly traded on NASDAQ under the ticker symbol TEAM and has a market capitalization exceeding $50 billion. Atlassian offers a comprehensive suite of cloud-based and enterprise software services designed to enhance teamwork and productivity. Their core products include Jira Software for project tracking, Confluence for content creation, and Trello for visual work management, among others. The company also provides tools for IT operations, such as Jira Service Management and Opsgenie, as well as solutions for business teams. With a strong focus on customer success and innovation, Atlassian continues to empower teams worldwide to collaborate effectively and achieve their goals.
Key Features
- ITSM on Jira: request/incident/change
- assets (Insight)
- on-call (Opsgenie)
- automation
- AI (Atlassian Intelligence)
Pros & Cons
Pros
- Dev+IT on one platform
- strong automation
- fair pricing
Cons
- ITIL depth lighter than ServiceNow
- marketplace add-ons needed
Pricing
Free tier; ~$20–$47/agent/month cloud tiers
MSP Partner Program
Atlassian Solution Partner program: resale margins, multi-org cloud management for partners/MSPs via Atlassian admin.
Integrations
Technologies Used
Keywords
Jira Service Management is Ranked In
Backup & DR
Top 10 Backup Software
Cybersecurity
Top 10 EDR Solutions
Compliance
Top 10 HIPAA Compliance Software
MSP Software
Top 10 Help Desk Software
Cybersecurity
Top 10 IAM Solutions
MSP Software
Top 10 IT Documentation Software
MSP Software
Top 10 MDM Software
Cybersecurity
Top 10 MDR Providers
Cybersecurity
Top 10 MFA Solutions
MSP Software
Top 10 MSP Software Platforms
MSP Software
Top 10 PSA Software
MSP Software
Top 10 RMM Software
Infrastructure
Top 10 VMware Alternatives
Communications
Top 10 Video Conferencing Software
Company Details
- Location
- Sydney, New South Wales, Australia
- Founded
- 2002
- Employees
- 13000
- Industry
- information technology & services
- Pricing
- Free tier; ~$20–$47/agent/month cloud tiers…
- Best For
- Dev-adjacent IT teams already on Atlassian
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-701-1110
- Website
- www.atlassian.com
Free Consultation
Get Jira Service Management Pricing
Talk to our team we'll help you evaluate Jira Service Management for your MSP.
Book a Free CallNo spam. Response within 12 hours.
Company Details
- Location
- Sydney, New South Wales, Australia
- Founded
- 2002
- Employees
- 13000
- Industry
- information technology & services
- Pricing
- Free tier; ~$20–$47/agent/month cloud tiers…
- Best For
- Dev-adjacent IT teams already on Atlassian
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-701-1110
- Website
- www.atlassian.com
Browse Rankings
Compare Jira Service Management against other vendors in each category.
All CategoriesMSP Company Data
Find MSPs that already use Jira Service Management 180,000+ verified records.
View Data Plans