Nextiva

Nextiva is a prominent provider of Unified Customer Experience Management (CXM) and cloud-based communication solutions, based in Scottsdale, Arizona. Established in 2008, the company has become one of the largest privately-held Unified Communications as a Service (UCaaS) providers in the U.S., serving over 150,000 businesses and more than 1.7 million users worldwide. Nextiva emphasizes "Amazing Service®" and boasts an impressive 99.999% uptime. The company offers a unified platform that integrates voice, messaging, live chat, and AI-powered tools to enhance customer interactions and workforce productivity. Key services include a comprehensive CXM platform, AI-driven contact center solutions, journey orchestration, and workforce engagement management. Nextiva serves various sectors, including healthcare, education, retail, and government, with a global presence that includes offices in the U.S., Ukraine, Mexico, India, and Spain. With a workforce of approximately 1,500 to 1,700 employees, Nextiva continues to innovate and support businesses in optimizing their communication strategies.

• Unified CX platform: business phone
• video
• SMS
• contact center (Thrio)
• reputation & social tools

~$25–$40/user/month tiers