NICE CXone

NiCE Ltd. is a global leader in enterprise software, founded in 1986 and headquartered in Hoboken, New Jersey. The company specializes in AI-powered cloud platforms that enhance customer engagement and address financial crime and compliance. Trusted by over 25,000 organizations in more than 150 countries, including 85% of the Fortune 100, NiCE's solutions connect people, systems, and workflows to improve performance across various industries such as financial services, healthcare, and telecommunications. NiCE operates primarily in two segments: Customer Engagement and Financial Crime & Compliance. Its flagship products include the CXone platform for customer service automation and the X-Sight and Xceed platforms for fraud prevention and compliance monitoring. The company is recognized as a leader in the Contact Center as a Service (CCaaS) sector and is committed to delivering secure, scalable, and intelligent solutions that prioritize people. With around 10,000 employees and a strong focus on research and development, NiCE continues to innovate in the enterprise software space.

• CXone Mpower platform: omnichannel routing
• WFM/QM
• Enlighten AI
• digital channels
• analytics

Per-agent modular, enterprise quote