PagerDuty

PagerDuty is a leader in AI-first digital operations management, offering a SaaS-based platform designed to help organizations manage business-impacting incidents effectively. Founded in 2009 by former Amazon developers, the company has grown to serve over 35,000 organizations globally, focusing on enhancing customer experience and operational efficiency. The PagerDuty Operations Cloud is a comprehensive platform that includes features such as incident management, AIOps, automation, on-call scheduling, and intelligent event management. These tools enable teams to quickly detect, respond to, and resolve incidents, ensuring accountability and reducing manual work. PagerDuty caters to a diverse audience, including developers, DevOps, IT operations, and customer support teams, and supports various sectors, including nonprofits and higher education through its Impact Hub.

• Incident response & on-call management: alerting
• escalation policies
• incident command
• AIOps event intelligence

Per-user/month tiers (~$25-$99+), enterprise quote