Pia
information technology & services
Pia is an AI-led automation platform tailored for Managed Service Providers (MSPs). It aims to enhance service desk operations by reducing manual tasks and enabling growth without increasing staff. Developed by MSPs who…
About Pia
Pia is an AI-led automation platform tailored for Managed Service Providers (MSPs). It aims to enhance service desk operations by reducing manual tasks and enabling growth without increasing staff. Developed by MSPs who understand the challenges of service delivery, Pia integrates seamlessly with Professional Services Automation (PSA) tools to automate workflows based on real-world scenarios. The platform features AI-driven ticket triage, zero-touch automations, and over 60 pre-built automations for common tasks. It also allows for custom workflows using PowerShell, making it accessible without the need for specialized engineers. Pia's tools significantly improve efficiency, achieving a 90% reduction in ticket resolution time and increasing the number of tickets closed per technician. By targeting MSPs globally, Pia helps streamline operations, boost productivity, and maintain high levels of client satisfaction.
Key Features
- AI agent platform for MSPs: automates ticket triage
- onboarding/offboarding
- documentation updates via natural-language workflows
Pros & Cons
Pros
- Natural-language workflow building
- fast MSP-specific templates
- reduces ticket noise
Cons
- Younger platform
- AI accuracy needs oversight initially
Pricing
Per-technician or platform subscription, quote
MSP Partner Program
MSP-first AI automation vendor: multi-tenant client management, partner-priced subscriptions, built specifically for the MSP ticket/workflow use case.
Multi-Tenancy
Integrations
Technologies Used
Keywords
Pia is Ranked In
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Communications
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Company Details
- Location
- Tampa, Florida, United States
- Founded
- 2022
- Employees
- 170
- Industry
- information technology & services
- Pricing
- Per-technician or platform subscription, quote…
- Best For
- MSPs wanting AI agents to handle routine tickets
- MSP Partner
- Yes Partner Program
- Multi-Tenancy
- Supported
- Phone
- +1 631-572-3019
- Website
- www.pia.ai
Free Consultation
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Company Details
- Location
- Tampa, Florida, United States
- Founded
- 2022
- Employees
- 170
- Industry
- information technology & services
- Pricing
- Per-technician or platform subscription, quote…
- Best For
- MSPs wanting AI agents to handle routine tickets
- MSP Partner
- Yes Partner Program
- Multi-Tenancy
- Supported
- Phone
- +1 631-572-3019
- Website
- www.pia.ai