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ServiceNow

information technology & services

ServiceNow, Inc. is an American software company based in Santa Clara, California, founded in 2003. It specializes in cloud computing platforms that facilitate the creation and management of automated business…

Santa Clara, California, United States 27000 employees Founded 2004Per-fulfiller licensing, enterprise quote (premium)
Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs

About ServiceNow

ServiceNow, Inc. is an American software company based in Santa Clara, California, founded in 2003. It specializes in cloud computing platforms that facilitate the creation and management of automated business workflows. The company is publicly traded on the New York Stock Exchange under the ticker symbol NOW. ServiceNow's flagship product, the Now Platform, leverages artificial intelligence, machine learning, and robotic process automation to enhance workflow automation for digital businesses. Its core offerings include IT Service Management, Customer Service Management, HR Service Delivery, Security Operations, IT Operations Management, Strategic Portfolio Management, and Field Service Management. The company also provides tools for Integrated Risk Management and an Application Development Platform for building workflow-driven applications. ServiceNow serves a diverse range of industries, including healthcare, financial services, government, education, manufacturing, retail, and IT services, catering to global enterprises, universities, and government entities.

Best For: Large enterprises standardizing service management

Key Features

  • Enterprise ITSM/ITOM/ITAM platform
  • CMDB
  • workflow automation
  • HRSD/CSM
  • Now Assist AI

Pros & Cons

Pros

  • Category-defining platform
  • endless workflow power
  • huge ecosystem

Cons

  • Enterprise cost & admin overhead
  • overkill below mid-market

Pricing

Per-fulfiller licensing, enterprise quote (premium)

MSP Partner Program

Yes MSP Partner Program Available

ServiceNow partner program incl. service-provider (MSP/BPO) licensing with domain-separated multi-tenant instances; enterprise-channel oriented.

Multi-Tenancy

Yes Multi-Tenant Architecture Supported

Integrations

Everything via IntegrationHub: JiraAzureAWSSCCMSlack

Technologies Used

Google Search CentralGoogle Search ConsoleAkamai CDN SolutionsApple Business ManagerAkamaiAkamai Edge DNSApple School ManagerMimecast

Keywords

service managemententerprise cloudcustom app developmentplatformitsmsecurity operationscustomer service managementitom

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Company Details

Location
Santa Clara, California, United States
Founded
2004
Employees
27000
Industry
information technology & services
Pricing
Per-fulfiller licensing, enterprise quote (premium)…
Best For
Large enterprises standardizing service management
MSP Partner
Yes Partner Program
Multi-Tenancy
Supported
Social

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