Talkdesk

Talkdesk is a global provider of cloud-based contact center software, operating as a Software as a Service (SaaS) company. Founded in 2011 in Lisbon, Portugal, and now headquartered in San Francisco, California, Talkdesk has grown significantly, achieving a valuation of $10 billion by 2021. The company serves over 1,400 customers and 30,000 users across more than 50 countries, employing approximately 1,381 people as of May 2026. The flagship product, Talkdesk CX Cloud, offers a comprehensive suite of solutions for managing customer interactions through various channels, including voice, email, chat, and social media. Key features include AI-powered automation, omnichannel engagement, and advanced analytics. Talkdesk also provides industry-specific solutions tailored to sectors such as financial services, healthcare, retail, and government. Recognized as a leader in the Gartner Magic Quadrant for Cloud Contact Center as a Service (CCaaS) for five consecutive years, Talkdesk is committed to enhancing customer experiences and operational efficiency for businesses worldwide.

• AI-first CCaaS: industry clouds
• Copilot/Autopilot agents
• WEM
• CX analytics

Per-user/month tiers (~$85–$145)