Zendesk
information technology & services
Zendesk is an AI-first customer service platform that helps businesses simplify complexity and enhance connections with their customers. The company’s mission focuses on transforming everyday customer interactions…
About Zendesk
Zendesk is an AI-first customer service platform that helps businesses simplify complexity and enhance connections with their customers. The company’s mission focuses on transforming everyday customer interactions into extraordinary experiences. Zendesk offers a comprehensive, AI-powered customer service solution that automates and improves customer interactions across various channels, including email, messaging, live chat, and social media. Its key features include intelligent support tools, engagement and communication automation, and a proprietary Resolution Platform designed to resolve requests efficiently. With a global presence, Zendesk serves over 10,000 businesses, ranging from small enterprises to large organizations, across multiple industries.
Key Features
- Customer service suite: ticketing
- help center
- chat/messaging
- AI agents
- workforce mgmt (Klaus/Tymeshift)
Pros & Cons
Pros
- Polished omnichannel
- strong marketplace
- AI agent momentum
Cons
- Gets expensive quickly
- admin sprawl
Pricing
Per-agent/month suites (~$55–$115+)
MSP Partner Program
Zendesk partner program: resellers/BPO-MSP tracks, multi-instance management for providers, margins via distribution.
Integrations
Technologies Used
Keywords
Zendesk is Ranked In
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Cybersecurity
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Compliance
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MSP Software
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Cybersecurity
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MSP Software
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MSP Software
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Cybersecurity
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Cybersecurity
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MSP Software
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Compliance
Top 10 PCI Compliance Software
MSP Software
Top 10 PSA Software
MSP Software
Top 10 RMM Software
Cybersecurity
Top 10 SIEM Tools
Cybersecurity
Top 10 Threat Intelligence Platforms
Infrastructure
Top 10 VMware Alternatives
Communications
Top 10 Video Conferencing Software
Company Details
- Location
- San Francisco, California, United States
- Founded
- 2007
- Employees
- 5500
- Industry
- information technology & services
- Pricing
- Per-agent/month suites (~$55–$115+)…
- Best For
- Scaling support orgs needing mature omnichannel
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-418-7506
- Website
- www.zendesk.com
Free Consultation
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Company Details
- Location
- San Francisco, California, United States
- Founded
- 2007
- Employees
- 5500
- Industry
- information technology & services
- Pricing
- Per-agent/month suites (~$55–$115+)…
- Best For
- Scaling support orgs needing mature omnichannel
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-418-7506
- Website
- www.zendesk.com