AI MSP Partner
Zendesk AI
Computer Software
Zendesk AI is Zendesk, Inc.'s embedded AI assistant across its customer support platform.
San Francisco, California, United States 5500 employees Founded 2007Included/add-on within Zendesk Suite subscription
Expert Research MSP-Focused Review Pricing Included Pros & Cons Partner Programs
About Zendesk AI
Zendesk AI is Zendesk, Inc.'s embedded AI assistant across its customer support platform.
Best For: Zendesk customers wanting AI-assisted support workflows
Key Features
- Zendesk's embedded AI agent/copilot features across their customer support platform: auto-suggested replies
- ticket summarization
- intent detection
Pros & Cons
Pros
- Native integration reduces adoption friction for existing Zendesk customers
- continuously expanding AI capability
Cons
- Value tied to being on Zendesk
- AI feature depth varies by subscription tier
Pricing
Included/add-on within Zendesk Suite subscription tiers
MSP Partner Program
Yes MSP Partner Program Available
Via Zendesk partner network: resellers/BPO-MSP tracks deliver AI-enabled Zendesk with partner margins.
Integrations
Zendesk ticketing/support suiteSalesforce
Technologies Used
AIembedded assistantZendesk
Keywords
ai customer supportzendesk aiticket automation
Company Details
- Location
- San Francisco, California, United States
- Founded
- 2007
- Employees
- 5500
- Industry
- Computer Software
- Best For
- Zendesk customers wanting AI-assisted support workflows
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-418-7506
- Website
- www.zendesk.com/service/ai
Company Details
- Location
- San Francisco, California, United States
- Founded
- 2007
- Employees
- 5500
- Industry
- Computer Software
- Best For
- Zendesk customers wanting AI-assisted support workflows
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-418-7506
- Website
- www.zendesk.com/service/ai