Zendesk AI
Computer Software
Zendesk AI is Zendesk, Inc.'s embedded AI assistant across its customer support platform.
About Zendesk AI
Zendesk AI is Zendesk, Inc.'s embedded AI assistant across its customer support platform.
Key Features
- Zendesk's embedded AI agent/copilot features across their customer support platform: auto-suggested replies
- ticket summarization
- intent detection
Pros & Cons
Pros
- Native integration reduces adoption friction for existing Zendesk customers
- continuously expanding AI capability
Cons
- Value tied to being on Zendesk
- AI feature depth varies by subscription tier
Pricing
Included/add-on within Zendesk Suite subscription tiers
MSP Partner Program
Via Zendesk partner network: resellers/BPO-MSP tracks deliver AI-enabled Zendesk with partner margins.
Integrations
Technologies Used
Keywords
Zendesk AI is Ranked In
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Communications
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Company Details
- Location
- San Francisco, California, United States
- Founded
- 2007
- Employees
- 5500
- Industry
- Computer Software
- Pricing
- Included/add-on within Zendesk Suite subscription tiers…
- Best For
- Zendesk customers wanting AI-assisted support workflows
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-418-7506
- Website
- www.zendesk.com/service/ai
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Company Details
- Location
- San Francisco, California, United States
- Founded
- 2007
- Employees
- 5500
- Industry
- Computer Software
- Pricing
- Included/add-on within Zendesk Suite subscription tiers…
- Best For
- Zendesk customers wanting AI-assisted support workflows
- MSP Partner
- Yes Partner Program
- Phone
- +1 415-418-7506
- Website
- www.zendesk.com/service/ai