Zoho Desk

Zoho is a global leader in business software solutions, with over 25 years of experience in enhancing business operations and collaboration. Founded in 1996 as AdventNet Inc. and rebranded to Zoho Corporation in 2009, the company offers a wide range of applications designed to boost productivity and optimize operations. Zoho's product suite includes tools such as Zoho Creator, an AI-powered low-code platform for building custom applications; Zoho Books, an online accounting application for managing financial transactions; and Zoho Social, a tool for social media management. The company also encompasses multiple brands, including ManageEngine, Qntrl, Trainer Central, and Zakya, showcasing its diverse offerings. Zoho serves a broad clientele, including agencies and businesses looking to improve their operations and social media presence.

• Helpdesk: omnichannel ticketing
• Zia AI
• blueprints (process automation)
• multi-department
• KB

Free tier; ~$7–$40/agent/month