About
RLS Computer Services has the specialist technical skill and expertise to provide multi-vendor support services in the Windows 7, 10 and 11 and Windows Server workplace. We pride ourselves on providing an outstanding level of customer service and our philosophy is to educate to facilitate, which we believe is how you can make IT work for you.
Service Levels
We have a range of service level agreements (SLA) to suit all business types and needs. Typical agreements include access to helpdesk support, online remote support, telephone support, priority response with 8-hour & 4-hour response times, emergency out of hour's facilities, workshop break-fix facilities and access to our web support portal 24x7x365.
Why use a managed IT support service? The cost comparison of using an outsourced IT firm is a massive cost saving to our clients, typically at only 10% the cost of employing a single IT manager, that's why RLS Computer Support Services has a dedicated work force available. We respond within monitored recall limits for all our contract clients.
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