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Managed IT support refers to a type of IT service where an external service provider is responsible for managing and maintaining the IT systems and infrastructure of a business or organization. The managed IT service provider (MSP) provides proactive support and maintenance of the IT environment, which may include servers, workstations, networks, software applications, and other IT assets.
The main goal of managed IT support is to minimize downtime, improve system performance, and ensure the reliability and security of the IT environment. This is achieved through various proactive measures such as regular system maintenance, software updates, security patches, and monitoring of system performance and availability.
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